Service Agreement

"Bronze Plan"

Agreement:  R.E.A.L Elevator Solutions, Inc. will provide service/maintenance on your lift as specified hereunder, beginning on the commencement date, for a period and cost at the location indicated on the cover page of this agreement.

This proposal, including the provisions contained on the cover page, when accepted by you and approved by our authorized representative, shall constitute the exclusive contract between us for the services described hereunder.  This contract may not be changed, modified, revised or amended unless in writing signed by you and an authorized representative of R.E.A.L Elevator Solutions, Inc.

Repairs:  The cost of repairs is not included in this contract.  If repairs or callback services are requested by you outside the warranty period, you will be charged at our regular applicable rates including travel time and expenses.

Parts and Materials:  The cost of replacement parts and materials are not included in this contract.  Upon your request and approval, R.E.A.L Elevator Solutions, Inc. may furnish replacement parts for use on your lift.  All replacement parts will be new or refurbished to our standards.

Emergency Service:  Emergency callback service is not included in this contract.  Emergency service can be provided subject to your approval and expense.  The cost will include a service fee, round trip travel expenses and a minimum half hour labor charge at our regular billing rates.  Should you request services to be rendered after normal business hours of Monday through Friday, 8:00am to 5:00pm, or on weekends or holidays, you agree to pay overtime rates for travel and labor.

After notified, R.E.A.L Elevator Solutions, Inc. will endeavor to give prompt and efficient service with restraints of weather and workload.  Until we are able to respond to your request for service, you agree to remove the lift from service and take all necessary precautions to prevent access or use.

Emergency telephone service is available for as long as the term of this contract.  If you should have any question or malfunctions with your lift, call 1-866-550-REAL (7325), (24) hours a day, (7) days a week.  We have technicians on staff that can assist you in solving problems over the phone.

Preventative Maintenance:  R.E.A.L Elevator Solutions, Inc. will perform preventative maintenance examinations at intervals per schedule "A" of this agreement.  We will examine your lift using trained personnel directly employed and supervised by us.  Examinations will include inspection, lubrication, adjustment and cleaning of parts and components in accordance with the manufacturer's recommendations.  We will furnish all cleaners and lubricants as required.  Examinations are to be performed during normal business hours of Monday through Friday, 8:00am to 5:00pm, excluding holidays.

Clarifications/Liability:  You agree to provide us unrestricted ready access to all areas of the home in which any part of the unit is located and keep all machine rooms, shaft and pit area free from water, stored materials and excessive debris.  If after a service visit is scheduled and access to the lift is denied for reasons out of our control, R.E.A.L Elevator Solutions, Inc. reserves the right to charge for travel time and expenses to and from your premises.

It is also agreed that we do not assume possession or control of any part of the unit that such remains yours solely as owner, and that you are solely responsible for all requirements imposed by any federal, state or local law, ordinance or regulation.

We shall not be liable for any loss, damage or delay due to any cause beyond our reasonable control including, but not limited to, acts of government, labor disputes, fire, explosion, theft, floods, water, earthquake, riot, civil commotion, war, vandalism, misuse, abuse, malicious mischief or acts of God.

Under no circumstances shall we be liable for any indirect, special or consequential damage of any kind including, but not limited to, fines or penalties, loss or profits, loss of rents, loss of good will, loss of business opportunity, additional financing costs, or loss or use or any equipment or property, whether in contract, tort, including negligence, warranty or otherwise.

Additionally, we will not be responsible for any injuries or damages to any persons or property except those directly due to the negligent acts or omissions of R.E.A.L Elevator Solutions, Inc.

Exclusions:The following parts and repairs are not included in this agreement:

Car enclosure, Car doors/gates, Stair chair upholstery, Stair chair track and track assy, Metal fnishes, mainline power devices to lift, Batteries, Electrical and hydraulic pipe, Light fixtures and bulbs, cleaning of car enclosure, platform & chair seat

Physical damage or defects caused by accident, misuse, abuse, neglect, improper adjustment, modifications, alterations, overloading, structural conditions, acts of God (Flood, lightning, etc…) or exposure to abnormal conditions of temperature, moisture, dirt, corrosion, etc.

Contract Period:  The terms of this contract will be as indicated on the cover page of this contract, beginning on the commencement date.

Cancellation:  You may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction.

Payment:  The initial first year payment is due and payable upon acceptance.  In addition to the contract price, you will also pay any tax (including but not limited to sales use or excise tax) imposed on us or our suppliers in connection with services to be provided hereunder.

You further agree to pay a charge on any payment past due at a rate of one and one-half percent (1-1/2%) per month, or the highest legally permitted rate, whichever is less, from the date such payment was due, and for all legal costs (including but not limited to attorney's fees) incurred by us to collect overdue amounts

Schedule "A":Preventative maintenance schedule is to be as follows:

Residence Elevators……..Every (6) months (approximately)

Platform Lifts………………Every (6) months (approximately)

Exterior Stair chairs………Every (6) months (approximately)

Interior Stair chairs……….Once a year (approximately)

Dumbwaiters………………Once a year (approximately)